AI-Powered Customer Support: Chatbots vs Conversational AI
In today’s digital-first world, customer expectations are evolving at lightning speed. People no longer want to wait on hold or scroll endlessly through FAQs. They expect instant, personalized, and 24/7 support. To meet this demand, businesses are turning to AI-powered solutions—primarily chatbots and conversational AI. While both terms are often used interchangeably, they are not … Read more